Privacy Policy 

What to Expect from Us

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We are committed to respecting your privacy and ensuring the security of your personal information. Our core principles include:

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• We only collect personal data that is necessary to provide our services.

• We never sell your information to third parties.

• We do not share your personal information unless required by law or necessary to support our services.

• You can request access to or deletion of your personal data at any time.

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We may contact you occasionally with updates about our services, events, or wellness programs. You may opt out at any time.

 

Your Rights to Your Data

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Under the Australian Privacy Principles, you have the right to:

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• Request access to the personal data we hold about you.

• Request correction of any inaccurate information.

• Withdraw consent or request deletion of your personal data.

• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

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Please email us at info@resilienceriseretreat.com to make any such requests.

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Types of Data We Collect

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Non-Personal Data

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When you visit our site, we may collect non-identifiable data such as:

• Browser type and version

• Operating system

• IP address

• Pages visited and time spent on each

• Referral URL

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This helps us understand how people use our site and how to improve the experience.

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Personal Data

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When you sign up, contact us, or register for our services, we may collect:

• Name

• Email address

• Phone number

• Age (for teen participants)

• Emergency contact details

• Health and dietary requirements (for retreat participation)

• Comments, questions, and other communication

• Consent and waiver forms

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We collect this data through forms on our website, registration pages, email, and during event participation.

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How We Use Your Data

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Your data is used to:

• Register and manage your participation in our retreat or coaching programs

• Communicate with you before and after events

• Provide customer service and support

• Deliver marketing emails (you may unsubscribe anytime)

• Comply with legal obligations (e.g. duty of care for minors)

• Analyse site usage and improve our services

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We may use Google Analytics, Meta Pixel (Facebook), and other tools to better understand user interactions on our site. This data is aggregated and anonymous.

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Payment Information:

We use secure third-party payment gateways (e.g. Stripe, PayPal). We do not store your credit card or financial information on our servers.

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Cookies

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Cookies help improve your browsing experience. These may include:

• Session cookies (for login and navigation)

• Preference cookies (to remember your settings)

• Security cookies (to protect your data)

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You may disable cookies in your browser settings, though this may affect the site’s functionality.

 

Children’s Privacy

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Resilience Rise Retreat provides services for young people aged 12–17, but our website and data collection processes are directed at parents or guardians. We require parental or guardian consent for all minor participants. We do not knowingly collect personal information from anyone under 18 without parental involvement.

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How We Protect Your Data

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We store your data on secure, access-controlled systems and only allow access to authorised team members who need the information to provide services. All staff are trained in confidentiality and privacy principles.

We may use secure cloud-based systems (e.g., Google Drive, Wix, email servers) for data storage, and these providers are also bound by privacy standards and terms.

 

Legislative Requirements

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Our Privacy Policy complies with:

• Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)

• Other relevant local and international data protection laws

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We do not support "Do Not Track" settings at this time, but you may opt out of certain tracking cookies via browser settings.

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Privacy Policy Changes

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of our website or services after such updates constitutes your acceptance of the revised policy.

 

Contact Us

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If you have any questions, concerns, or requests about your privacy or this policy, please get in touch:

Resilience Rise Retreat

 

📧 info@resilienceriseretreat.com
📞 0430 458 193
🌐 www.resilienceriseretreat.com